Cancellation, Return & Refund Policy
Last updated: September 2026
❌ NO RETURN • ❌ NO REFUND • ❌ NO EXCHANGE
Because every consignment is custom-procured on behalf of the customer from third-party UAE ecommerce retailers (Noon UAE & Amazon UAE) and imported internationally, our service operates strictly on a NO RETURN, NO REFUND, and NO EXCHANGE basis once purchase has been executed at the UAE retail source.
1. 30% Advance Deposit Policy
Upon approval of the landed cost quotation, the customer must pay a 30% advance deposit via Razorpay.
- Non-Refundable Condition: Once our Dubai procurement agent places and confirms the order with the UAE retailer, the 30% advance payment becomes non-refundable.
- This applies if the customer cancels the order, changes their mind, refuses to complete the 70% balance, or fails to pick up the parcel from the Ahmedabad Depot.
- 100% Refund Guarantee for Stock Outages: If the UAE seller cancels the listing, runs out of stock, or if the item is rejected by our Dubai inspection team for severe defects prior to flight departure, 100% of the advance payment is promptly refunded back to the customer's original source account via Razorpay.
2. Mandatory Pre-Order Verification
Customers are strictly advised to carefully verify all product details before confirming their order, including:
- Exact model number and hardware variant (e.g. storage capacity, processor version, frequency bands).
- Color name and hex finish.
- Apparel/footwear sizing charts (UK/US/EU conversions).
- Fragrance concentration (EDP, EDT, Parfum, Attar) and batch attributes.
- UAE seller ratings and product reviews on noon.com and amazon.ae.
3. Depot Counter Inspection Protocol
To guarantee maximum trust and complete transparency, every customer is invited to physically inspect the external parcel and manufacturer packaging at our Ahmedabad Depot counter before completing the 70% balance settlement and unboxing handover.
Once the customer inspects, accepts, and provides their 6-digit Pickup OTP for physical collection, the transaction is marked as complete and fully settled.
4. Statutory Consumer Rights
Where legally required by applicable Indian consumer protection regulations, statutory rights or remedies that cannot be lawfully excluded shall remain unaffected by these published terms.