Service Agreement & Operational Protocols

1. Nature of the Service

This platform acts solely as a cross-border assisted shopping and product sourcing concierge service on behalf of customers residing in Ahmedabad, Gujarat, India. We do not manufacture or hold inventory of the items listed on external websites. All procurement is executed from third-party UAE online merchants, including Noon UAE (noon.com) and Amazon UAE (amazon.ae).

2. Service Territory

The service is currently available strictly within Ahmedabad, Gujarat, India. Customers residing outside Ahmedabad who place orders must arrange to physically collect their consignments in person from our designated Ahmedabad Depot location. We do not provide forwarding or inter-city courier delivery across India.

3. Mandatory Office Pickup Protocol • No Home Delivery

🚫 NO HOME DELIVERY SERVICE: The customer acknowledges and irrevocably agrees that all products ordered through this service are OFFICE PICKUP ONLY.

• Customers must physically collect their confirmed orders from our designated Ahmedabad office/pickup location: Navrangpura Commercial Complex, Off C.G. Road, Ahmedabad 380009.
• Collection must occur within 14 calendar days of receiving the pickup notification.
• The customer or authorized proxy must present valid, original government-issued photo ID (Aadhaar, Passport, Driving License) and the unique 6-digit Pickup OTP generated by our system.

4. Payment Structure • 30% Advance Deposit

Orders require a dual-stage structured settlement:

• 30% Advance Payment: Payable online via the official Razorpay payment gateway upon quotation confirmation. Sourcing and purchase at the UAE merchant will not begin until the 30% advance is cleared.
• 70% Balance Payment: Payable via Razorpay or counter link prior to parcel unboxing and physical handover at our Ahmedabad Depot.
• ⚠️ Non-Refundable Advance: The 30% advance payment is strictly non-refundable once the UAE merchant purchase has been confirmed. This condition applies if the customer cancels the order, refuses to complete the 70% balance, or fails to collect the order within the stipulated window. If the UAE seller cancels or is unable to fulfill the item, 100% of the advance is refunded.

5. Electronics Warranty • International Coverage

All electronic products are subject strictly to the applicable manufacturer and brand warranty terms in the UAE. Certain global manufacturers (such as Apple) may provide international warranty coverage in India, whereas other manufacturers restrict warranty servicing to authorized service centres in the United Arab Emirates.

We do not guarantee Indian warranty coverage or provide local after-sales warranty servicing. Customers must independently verify warranty terms before confirming an electronics procurement request.

6. Product Packaging • Open-Box Inspection Policy

Due to international civil aviation security, freight carriage standards, and customs declaration regulations, certain high-value goods—specifically electronics such as mobile phones, laptops, and smartwatches—may arrive in open-box condition for serial number and battery safety verification. Factory-sealed packaging cannot be guaranteed unless explicitly agreed in writing prior to procurement.

7. Limitation of Liability

We shall not be liable for transit delays caused by flight cancellations, airline cargo delays, customs examinations, regulatory holds, severe weather events, or merchant stock discrepancies beyond our reasonable control. In all instances, our maximum aggregate liability shall be limited strictly to the fees received for the specific transaction.