Shipping & Office Pickup Policy

1. Cross-Border Sourcing • Dubai to Ahmedabad

Products are sourced from selected third-party ecommerce platforms operating in the United Arab Emirates (Amazon.ae and Noon.com). Items purchased in Dubai, Sharjah, or Abu Dhabi are received at our Dubai logistics facility, consolidated, and transported via scheduled air cargo flights directly into Ahmedabad (AMD).

2. Estimated Arrival Timeline

The expected transit and arrival timeline is approximately 3 to 5 working days from successful merchant dispatch in UAE.

Note: This timeline represents estimated processing and flight arrival into our Ahmedabad hub. It is subject to UAE merchant delivery speed, airline cargo schedules, customs inspection, security screening, and regulatory clearance. Customers receive tracking telemetry and automated notifications at each milestone.

3. Ahmedabad Office Pickup Location & Hours

4. Mandatory Collection Verification Protocol

To prevent identity theft, unauthorized release, or fraudulent claims, order handover requires strict compliance:

1. Settlement of 70% Balance: The remaining 70% balance must be settled via the secure Razorpay payment gateway before parcel handover.
2. Government Photo ID: The claimant must present an original, valid Government Photo ID (Aadhaar Card, Passport, Voter ID, or Driving License) matching the consignee name on the order.
3. 6-Digit Pickup OTP: The customer must disclose the unique 6-digit Pickup OTP delivered via WhatsApp/SMS to the depot staff.
4. Unboxing Counter Inspection: The customer inspects the item condition at our depot inspection desk before leaving the premises.

5. Third-Party / Proxy Collection

If the original customer is unable to physically collect the consignment, an authorized family member or representative may collect the order provided they present:

• Their own original Government Photo ID.
• A digital or physical copy of the original buyer's Government Photo ID.
• A signed authorization note from the buyer.
• The valid 6-digit Pickup OTP.

6. Storage Window • Unclaimed Parcels

Consignments are stored in our secure, climate-controlled vault for up to 14 calendar days from the date of the initial pickup notification at no additional charge. Parcels unclaimed after 14 days may incur a nominal demurrage storage fee of ₹50/day. Consignments remaining unclaimed after 45 days may be subject to administrative liquidation to cover international freight and custody expenses.